At Style Lounge Salon, we require a minimum of 48-hours should you need to cancel or change your appointment. Should you cancel, no-show, or change your appointment with less than 48 hours notice, you will be charged 50% of the scheduled appointment cost.

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Our luxury hand-tied wefts are double-drawn remy hair with the cuticle intact. They require no tape, glue or heat for application. Our wefts are five grams more per weft than leading brands without any return hair. Pieces can be cut on your own without unraveling. Hand-tied wefts can be used to add fullness and length, all while blending seamlessly to your natural hair and sitting comfortably on the scalp.

Brushing:

Brush your hair gently starting at the ends, working your way to root. We recommend brushing your hair prior to getting in the shower to remove any tangles. Avoid excessive pulling or aggressive brushing to maintain extension quality.

Washing:

Use a sulfate + paraben-free shampoo + conditioner that adds moisture. Rinse with cold water to seal moisture into your cuticle. Avoid washing everyday, supplement with dry shampoo. Use a deep conditioner every 2 weeks to maintain quality.

Drying:

Gently dry to 80% with hair towel. Apply a leave-in conditioner when damp. Air dry hair is not suggested, use a hair dryer to ensure a smooth finish + never go to bed with wet hair and extensions. Do not exceed medium heat setting.

Styling:

Apply heat protectant to shield hair from heat damage. Do not exceed medium heat setting. Use a hair oil consistently. Our scalp only produces enough natural oils for our natural hair, so you will need to supplement with a hair serum to allow continued moisture for your extensions.

Coloring + Toning:

We cannot guarantee the quality of our extensions after any dye, toner, bleach, perm, keratin, or straightening treatment is performed. If you do wish to use such products, always try a test strip before proceeding to make sure you are satisfied with the results. The use of chemicals may damage the extensions. Always see a licensed professional for any services you wish to perform on your extensions.

Purple Shampoo:

We do not recommend putting purple shampoo directly on the hair extensions. Do not wash your hair at-home with any purple shampoo products, always see your stylist for toning preferences.

Sleeping:

We recommend sleeping with hair in a low ponytail or braid to ensure hair doesn’t tangle. Never go to bed with your hair wet. We love using a silk pillowcase to keep hair silky + luxurious.

Swimming/Fitness:

We do not recommend swimming with your extensions. The risks include: hair discoloration (hair turning peach/orange), absorption of unknown elements in various bodies of water that can cause damage to hair & extensions, tangling & matting, and excessive dryness. If you do choose to swim with your hair extensions, please know that there will be no Style Lux refunds or replacements of any kind. At minimum, we recommend coating your hair with a leave-in conditioner to act as a barrier.

Installation:

Your natural hair can be severely damaged if hair extensions are not installed properly. Do not exceed the recommended time-frame for your maintenance appointment If you exceed the maintenance period and do not use proper care + proper products in your daily lifestyle, we cannot guarantee the quality of the hair extensions or your natural hair.

Exchanges or returns for store credit on unopened, unused hair may be done within 7 days and are subject to a 10% restocking fee. For returns for store credit and exchanges, the customer is responsible for the cost of shipping. It’s rare, but occasionally an order will be damaged or defective upon arrival. Please open and inspect your order upon receipt and contact support@styleluxextensions.com within 72 hours in the case of damage or defect. To request a return or exchange for store credit for a hair tool purchased on our website, please email support@styleluxextensions.com within 15 days. We will respond to all emails promptly within the hours of 10am-4pm Monday to Friday. For returns and exchanges, the customer is responsible for the cost of shipping.